Here are answers to the questions our customers ask most. If you need anything else, please contact us – we are happy to help.

What do you sell?

We offer watch straps, diamond bracelets and watch boxes – rubber straps in several styles and colours, gold-and-diamond tennis bracelets, and leather and wooden watch boxes for storing your collection.

Are your bracelets real gold and diamonds?

Yes. Our bracelets are crafted in 9ct, 14ct and 18ct gold and set with diamonds, with some pieces also featuring ruby, pearl or garnet. Each product title lists the exact gold and stone details.

How do I choose the right watch strap?

The main things to check are the width that fits your watch and the style you prefer – one-piece, sports, self-punch or wide-tang. Our guide to rubber watch straps explains the differences in plain language.

How long will my order take to arrive?

Orders are usually processed within 1-3 business days. Standard shipping then takes around 7-15 business days and express 3-7, depending on your location. You will receive a tracking number by email once your order ships.

Do you ship worldwide?

Yes, we ship internationally. Any customs duties or taxes charged by the destination country are the customer’s responsibility.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express and Discover) through a secure, encrypted checkout powered by Stripe. Your card details are never stored on our servers.

What is your return policy?

You have 30 days from receiving your order to request a return, provided the item is unused and in its original condition. See our Refunds & Returns Policy for full details.

How should I care for a diamond bracelet?

A gentle wipe with a soft cloth after wearing keeps the diamonds bright, and storing it flat stops the links tangling with your other pieces.

How do I get in touch?

Email [email protected] or [email protected], Monday to Friday 9:00 AM to 6:00 PM (EST). We aim to reply within one business day.