Refunds & Returns Policy

Thank you for shopping at Strapandjewelry.store. We strive to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and accompanied by the receipt or proof of purchase.

Return Process

  1. Initiate a Return: Contact our customer service team at [email address] to initiate a return. Please provide your order number and reason for return.
  2. Prepare Your Package: Securely package the item, including all original packaging, accessories, and documents. Ensure the item is protected to prevent damage during transit.
  3. Shipping Your Return: Ship the item to the return address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email address] and send your item to the return address provided by our customer service team.

Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

  • Custom or personalized watch straps, bracelets, and jewelry
  • Gift cards
  • Items on sale or clearance

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item.

Contact Us

If you have any questions on how to return your item to us, contact us at [email address] or

+000 000 000
. Our customer service team is here to assist you.

Guarantee

  • 100% satisfaction guarantee!
  • 100% perfect fit guarantee!
  • 100% delivery guarantee!
  • If you’re not satisfied, we’ll issue a full refund.

Thank you for shopping with Strapandjewelry.store!